Users and retailers can request deletion of eligible personal or account information by emailing support@khatadhari.com. We will verify the request before acting to help protect the account.
1. Who Can Request Deletion
A KhataDhari account owner, authorized retailer administrator or individual whose personal information is associated with KhataDhari may submit a deletion request. If your information was collected and controlled by a retailer using KhataDhari, we may direct you to that retailer or work with the retailer to handle the request appropriately.
Account deletion may affect access to Retail ERP, billing, inventory, customer, order, WhatsApp Ecommerce and related records. An authorized business contact should therefore submit requests involving a retailer account.
2. How to Submit a Request
Provide only the details reasonably needed to find and verify the relevant account, such as:
- registered business or store name;
- registered email address;
- registered phone number; and
- WhatsApp Business number, if the request relates to a WhatsApp integration.
You may briefly describe whether you want deletion of a specific record, personal information or the relevant account. We may ask for additional, proportionate verification when necessary to protect account data.
3. Information You Must Not Send
Never include confidential credentials in a deletion email.
Do not send passwords, access tokens, App Secrets, Verify Tokens, one-time passwords (OTPs), payment credentials or full card or bank details.
4. What Happens Next
We aim to acknowledge valid deletion requests within a reasonable period. The request will generally follow these steps:
- 1Request received
KhataDhari records the request and checks that its scope is clear.
- 2Ownership verified
We verify the requester's identity or authority over the relevant account.
- 3Data identified
We identify the eligible account and personal information covered by the verified request.
- 4Deleted or anonymized
Eligible information is deleted or anonymized, subject to necessary retention described below.
- 5Confirmation provided
We provide confirmation where appropriate after the request has been handled.
5. Information We May Need to Retain
Some information may be retained when reasonably necessary or required for law or regulation, tax or accounting records, fraud prevention and security, dispute resolution, enforcement of rights, or contractual obligations. Information retained for these purposes will be limited to the relevant need and protected in accordance with our practices. Residual copies may also remain temporarily in protected backups until they are overwritten through normal backup cycles.
6. Meta, WhatsApp and Other Third-Party Data
Deletion from KhataDhari does not automatically delete information independently held by Meta, WhatsApp, a payment provider or another third-party service. Those providers control their own systems and may require a separate request through their privacy or account tools. Review the WhatsApp Legal resources and the relevant provider's privacy information for their procedures.
If a retailer's WhatsApp Business Platform integration is disconnected, messages or records independently retained by a retailer, its customers, Meta or WhatsApp may remain subject to their respective controls and policies.
7. Questions and Related Information
For questions about this process, email support@khatadhari.com. For more information about how KhataDhari handles information, read our Privacy Policy.