Repeated product sharing
Staff repeatedly finds and sends the same photos and details.
WhatsApp Ecommerce for Retailers
Turn WhatsApp Enquiries Into Orders
Let customers discover products and move toward an order through WhatsApp while your products, inventory, customers and retail operations stay connected with KhataDhari.
Your shop may close. Your WhatsApp can keep selling.
- Personalized Demo
- No Obligation
- Built for Indian Retailers
KhataDhari CommerceProduct discovery
Conceptual commerce journey
Red saree available?
Here are relevant products from the connected catalogue.
Banarasi Saree₹2,499 Available
Add this
Added to cartReady to review
Connected productsDetails from KhataDhari
Stock-aware journeyConnected inventory data
The conversation challenge
WhatsApp Selling Shouldn’t Mean More Manual Work
Customers already enquire about products on WhatsApp. The challenge begins when staff must repeatedly search products, check stock, share photos, confirm prices and manually record the final order.
“Red colour available?”“Price kya hai?”“Any other design?”“Stock mein hai?”“Photo bhejiye.”“Order confirm kar do.”
One customer is manageable.As conversations grow to 20, 50 or 100, a fully manual process can become difficult to manage.
Manual stock checks
Availability must be checked before every reply.
Repeated price questions
Prices are answered conversation by conversation.
Orders inside chats
Important order details can remain buried in messages.
Duplicate data entry
Chat details may need to be entered again elsewhere.
Scattered history
Customer context sits across separate conversations and records.
Unavailable products
Disconnected information can keep unavailable items in discussion.
Staff dependency
Product knowledge can depend on who is available to reply.
A structured buying journey
From WhatsApp Conversation to Connected Commerce
WhatsApp
Product Discovery
Cart
Order
Payment
Invoice
Turn product enquiries into a more structured buying journey while keeping retail operations connected. Payment and invoicing continue through the configured business workflow.
The connected-stock advantage
One Shop. One Stock. Always Updated.
A product may sell at the physical shop while another customer is discussing it on WhatsApp. Disconnected product information makes that difficult to manage.
WhatsApp Ecommerce uses your connected KhataDhari product and inventory data, helping availability follow the stock maintained in your business workflow.
- Product-level commerce visibility control
- Connected product and inventory information
- Fewer conversations around unavailable products
Example productSaree XYZStock: 1
Physical shop saleOne item is sold offline
KhataDhari InventoryBusiness stock is updated
Commerce availabilityUses connected stock informationUnavailable
Product discovery
Help Customers Find the Right Product Faster
Organize products, details and availability so customers can move beyond repeated photo-by-photo enquiries and explore relevant choices through the commerce journey.
Customer enquiry“Wedding ke liye red saree chahiye”
Product discovery uses the catalogue and search options configured for the business; no AI claim is implied.
Relevant productsConceptual catalogue view
Banarasi Saree
View productSilk Saree
View productDesigner Saree
View productCommerce that stays manageable
Built to Make WhatsApp Selling More Manageable
Connected Product Discovery
Surface products from your commerce and ERP product base.
Current Inventory
Reduce out-of-stock conversations using connected inventory information.
Structured Cart & Orders
Move beyond unstructured chat-only ordering.
Connected Customers
Keep customer and order activity tied to your business system.
Less Repeated Sharing
Reduce repeated manual product-photo and detail sharing.
Order Tracking
Keep WhatsApp-originated orders visible in the ERP workflow.
Commerce Analytics
Review WhatsApp commerce activity where supported by your setup.
Connected Billing
Continue fulfilment and billing through the Retail ERP workflow.
A clearer operating model
From Manual WhatsApp Selling to Connected Ecommerce
Before KhataDhari
Manual conversation handling
- Customer asks for product
- Staff searches manually
- Checks stock and photos
- Sends price and details
- Customer selects
- Staff writes order separately
- Updates business records
With KhataDhari
Connected commerce workflow
- Customer enquires on WhatsApp
- Product discovery
- Connected stock information
- Cart
- Structured order
- ERP workflow
- Billing and fulfilment
A retailer example
See How It Works for a Saree Retailer
Customer enquiry“Wedding ke liye red Banarasi saree dikhao”
EnquiryRelevant SareesSelectionCartOrderFulfil & Bill
Meanwhile in the shop
One saree sells offlineInventory changesCommerce uses current connected stock
Availability follows the configured KhataDhari product and inventory workflow.
One connected retail system
WhatsApp Ecommerce Works Better When Your Business Is Connected
WhatsApp is the customer-facing commerce channel. KhataDhari keeps the underlying retail operations connected.
KhataDhariConnected commerceMade for conversational retail
Built for Retailers Who Already Sell Through Conversations
Saree & Garments
Boutiques & Fashion
Grocery & General Stores
Cosmetics & Beauty
Electronics & Accessories
Footwear
Home Furnishing & Decor
Specialty Retail
More than a chat channel
Not Just WhatsApp. A Connected Retail System.
Retail ERP and WhatsApp Ecommerce connect through KhataDhari, keeping the customer-facing journey linked with core business operations.
Explore Retail ERPRetail ERPOperations and fulfilment
+WhatsApp EcommerceCustomer-facing commerce
Connected through KhataDhari
- Products
- Inventory
- Customers
- Orders
- Billing
- Reports
Your personalized walkthrough
See WhatsApp Ecommerce Working for Your Business
See how customers can discover products and move toward an order through WhatsApp while your retail operations remain connected.
Focused on your product and order journeyConnected Retail ERP contextNo obligation or technical setup
Turn Social Media Interest Into WhatsApp Conversations
Retailers promoting products through Instagram or Facebook can direct interested customers into WhatsApp, where KhataDhari can provide a more structured commerce journey after the conversation begins.
KhataDhari does not claim to manage the advertisement itself.